# Real-time promotion for hesitant customers

## Use case description

🎯 Goal:

**Convert** hesitant customers

Detect hesitant customers: they have viewed products from a certain category at least a few times but have not made a purchase.\
We can push them a dedicated pop-in message with a % discount and/or free shipping.

🔧 Complexity: 2/5

💰 ROI: High

![](/files/4lx8MoBhS7lHzlGZl54U)

## Use case setup

Step 1: create a segment for hesitant customers

Step 2: two options are possible here, use TagCommander or use a partner personalization solution


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://doc.commandersact.com/use-cases/data-activation/engage-new-customers/real-time-promotion-for-hesitant-customers.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.