# Incentive to share customers' experience and rating ## Use case description 🎯 Goal: Encourage customers to share their customer experience and give some feedbacks about products or services bought. Target customers who bought without contacting the customer service and send them a communication. 🔧 Complexity: 2/5 💰 ROI: Medium ## Use case setup Step 1: create a segment ‘have an order in the last 2 weeks and didn’t contact the customer support’ Step 2: create a stream to send users in segment previously created to an emailing solution --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://doc.commandersact.com/use-cases/data-activation/advocacy/incentive-to-share-customers-experience-and-rating.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.