Incentive to share customers' experience and rating

Use case description

🎯 Goal:

Encourage customers to share their customer experience and give some feedbacks about products or services bought.

Target customers who bought without contacting the customer service and send them a communication.

🔧 Complexity: 2/5

💰 ROI: Medium

Use case setup

Step 1: create a segment ‘have an order in the last 2 weeks and didn’t contact the customer support’

Step 2: create a stream to send users in segment previously created to an emailing solution