# Troubleshooting

If you notice that a tag is slowing down your pages, please try the following:

* Have the tag load after the **DOM Loaded** event. Caution: not all tags are compatible with this method and the more you delay a tag’s execution the more you loose data in your reports.

This code block allows calling a tag during the **DOM Loaded** event:

tC\_ready = function(){

// Code du tag

}

if (window\.addEventListener)

window\.addEventListener(‘load’, tC\_ready, false)

else if (window\.attachEvent)

window\.attachEvent(‘onload’, tC\_ready)

* Get in touch with the tag’s editor and request they improve their tag in terms of size or server response. Note: it is possible to include the tag’s JavaScript file in the Commanders Act container while on the “EDIT” tab from the Commanders Act interface.

  <figure><img src="/files/MElaaajsxy0msiHmu8yM" alt=""><figcaption></figcaption></figure>
* Sample the tag from the “**RULES**” tab from the Commanders Act interface. This will improve the average loading time of your site’s pages.

  <figure><img src="/files/3vuBfb9yHwoObufo76aS" alt=""><figcaption></figcaption></figure>
* Shifting the tag’s execution order from the “GENERATION” tab from the Commanders Act interface (place the one taking longer to load at the end of the queue).\\

  <figure><img src="/files/WhLplgl4Rv69N40srKoC" alt=""><figcaption></figcaption></figure>
* Use a timeout on your tags from the “GENERATION” tab from the Commanders Act interface. This feature interrupts the tag’s execution if it takes too long to load.

  <figure><img src="/files/KgQqm9HvR8bPx5E11kCu" alt=""><figcaption></figcaption></figure>
* Deactivate the tag from the “GENERATION” tab from the Commanders Act interface\
  \\

  <figure><img src="/files/9qAzzOntxD5SIgekmTBk" alt=""><figcaption></figcaption></figure>
* Use your tag in a **serverside** configuration (this entails activating an **additional** module from the Commanders Act product, please contact your account manager or our Support Department for further information). Caution: not all tags are compatible with this method.

For more detailed information on how to set up these methods, please contact our Support Department (<support@commandersact.com>).


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