> For the complete documentation index, see [llms.txt](https://doc.commandersact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.commandersact.com/fr/cas-dusage/data-activation/retain-customers/contact-with-the-customer-support.md).

# Contact avec le service client

## Description du cas d’usage

🎯 Objectif :

Évitez l’attrition après une mauvaise expérience client

Une mauvaise expérience client est l’une des principales raisons de l’attrition. Identifiez les clients qui ont eu un contact avec le support client au cours des 2 dernières semaines et envoyez-leur une campagne / offre / enquête dédiée.

🔧 Complexité : 2/5

💰 ROI: Faible

## Configuration du cas d’usage

Étape 1 : créez un segment « contacté le support client au cours des 2 dernières semaines »

Étape 2 : créer un stream pour envoyer les utilisateurs du segment créé précédemment vers une solution d’emailing


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