> For the complete documentation index, see [llms.txt](https://doc.commandersact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.commandersact.com/fr/cas-dusage/data-activation/engage-new-customers/real-time-promotion-for-hesitant-customers.md).

# Promotion en temps réel pour les clients hésitants

## Description du cas d’usage

🎯 Objectif :

**Convertir** clients hésitants

Détectez les clients hésitants : ils ont consulté des produits d’une certaine catégorie au moins quelques fois, mais n’ont pas effectué d’achat.\
Nous pouvons leur envoyer un message pop-in dédié avec une réduction de % et/ou la livraison gratuite.

🔧 Complexité : 2/5

💰 ROI : élevé

![](https://3282103337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mk6XpTQ2LaRLcr2tA-d%2Fuploads%2Fgit-blob-0b78dc4689ad4654a729ac23db5bef3ffd9a959d%2Fstay.png?alt=media)

## Configuration du cas d’usage

Étape 1 : créer un segment pour les clients hésitants

Étape 2 : deux options sont possibles ici, utiliser TagCommander ou utiliser une solution de personnalisation partenaire


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